Americans reported more than 1-million internet-crime complaints to the FBI in 2025, with disclosed losses rising to a record $20.877 billion, up 26 percent from the prior year, according to the bureau’s annual IC3 report published Monday. 

Investment fraud remained the costliest category, accounting for about $8.65 billion in reported losses, followed by business email compromise at roughly $3.05 billion and tech or customer support scams at about $2.13 billion, the report said. Phishing and spoofing generated the highest complaint volume at 191,561, ahead of extortion and investment-related complaints. 

Cryptocurrency continued to feature prominently in reported losses. The FBI said complaints carrying a cryptocurrency nexus totaled 181,565 and were tied to $11.37 billion in losses, with crypto-linked investment scams alone accounting for about $7.28 billion. 

The FBI said it received 1,008,597 complaints for the year, with average reported losses of $20,699. 

The report also pointed to the growing role of artificial intelligence in cybercrime. The FBI said it received more than 22,000 complaints containing AI-related information, with adjusted losses exceeding $893 million, as criminals used synthetic content, voice cloning, and AI-generated communications to facilitate fraud. Victims aged 60 and older reported the heaviest losses of any age group, at $7.7 billion.

Read the FBI’s 2025 Internet Crime Report here